Hi, We are hiring for VOIS Inc, Faridabad, below is the mentioned details of the company: Company name: VOIS INC VOIS is a Calgary based telecommunication company, since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best possible service 24x7. IT and telecommunications are often a side service used by businesses in order to carry out your main core businesses. What people dont realize the importance the strong impact a good IT and telecommunication infrastructure can have on your main business? A good IT and telecommunication infrastructure can enhance a companies operations, reduce downtime, improve efficiency and reduce overhead costs that affect the bottom line. For small and medium businesses, the best solution is to outsource IT and telecommunications services instead of hiring in-house staff. Small business already have limited human resources and building strong IT in-house can take away focus from their primary services. In house overhead services like IT and telecommunications require investment and management staffs which have to become familiar with your business needs. In the long run, it could be cheaper to outsource then hire and train employees. Job location: SCF: 34, 2nd floor, Sector: 11D, Faridabad, 121006. Profile: Business Development Representative (BDR) Job Responsibilities of Business Development Representative: 1. Handle in-bound/Out-bound calls 2. Calling out customer and making a sales pitch for our product. 3. Responsible for achieving daily and monthly collection target for the region. 4. Inside Sales activities including cold calling, lead identification, lead generation and qualification of prospects. 5. Maintaining various reports related to Sales and accounts. 6. Conducting cold calls to US/Canada Markets (During US Business Hours) as required. 7. Understand customer needs and requirements, propose the right solution/services. 8. Must be able to setup appointments with BDM to achieve desired sales numbers. 9. Must be able do 80-100 connects over the call and need to provide at least 3-5 quality leads every day. Skills Required: 1. As its B2C outbound Contact Center, Its a Voice process catering to service request related to Telephone & IPTV service. 2. Around 0.5 to 2 years of relevant experience desired. 3. Very strong verbal communication skills and at least average writing skills. 4. Clear diction and clarity in speech (nasal voice, lisps, stammer etc to be avoided). Responsibilities of Technical Support Executive: -Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. -Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. -Follow up to ensure that appropriate actions were taken on customers\' requests. -Refer unresolved customer grievances or special requests to designated departments for further investigation. Skills Required:- -Good communications skills -Ability to listen and active problem solving skills -Good interpersonal skills -Ability to handle pressure. Responsibilities of Customer Support Executive: -Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. -Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. -Follow up to ensure that appropriate actions were taken on customers requests. -Refer unresolved customer grievances or special requests to designated departments for further investigation. Skills Required:- -Good communications skills -Ability to listen and active problem solving skills -Good interpersonal skills -Ability to handle pressure Working days: 06days/week (1 weekly off) Working Hours: 09hrs/day (with 1 hour of break) Shift: Night Salary: Negotiable. Please feel free to call me at #9990250747 for any quires. Regards, AShish VOIS Call Centre | ServerCenter SCF: 34, 2nd floor, Sector: 11D, Faridabad, 121006. Cell (P) : 9990250747 Websites: www.vois.biz; www.servercenter.ca | Email ID: hrindia@vois.biz