To perform the job successfully, an individual should demonstrate the following competencies: • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments. • Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. • Written Communication - Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. • Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone\\\'s efforts to succeed. • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. • Quantity - Meets productivity standards; Strives to increase productivity.